HATARAKI Stores Operation Manual
★Customer service basics

★Customer service basics

The basics of customer service are also called "customer service etiquette". This customer service etiquette includes the following.

  1. Polite behavior

  1. Grooming

  1. Phrasing

  1. Attitude

Here is what you should be cautious of, point by point.

Polite behavior

Polite behavior can lead to customer satisfaction.
Polite behavior can be defined as follows:

  1. Handing or receiving something from the customer with both hands

  1. Not making loud noises

  1. Keeping fingers together

  1. Patiently attending to the customer

Make sure you are being careful of the following when helping a customer check out.When receiving something from a customer, use both hands.
Be aware that while you may be accustomed to receiving money with both hands, many have a tendency to receive receipts with one hand.You may also have a tendency to casually leave the receipts you receive from customers on the table.
Making loud noises doesn't leave a good impression on customers.
Try not to make loud noises when putting things down while working.

point

Hand customers their change in a courteous manner by keeping your pointer and middle fingers together for both bills and coins.

Grooming

Make sure your hair and makeup do not offend the customer.Be mindful that staff grooming is also a part of the store and brand image.

 

wording

Phrasing is also a big part of customer service etiquette.Learn to use polite language correctly and look up the basics of customer service language to memorize proper phrasing.

 

Standing behavior

You can leave a good impression on the customer through just one action.The important thing to remember is that things such as your posture, way of walking, etc. can always be seen by customers.