HATARAKI Stores Operation Manual
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Ma~Wa
Glossary
TOP
★Introduction
★Our business
Store rules
The beginning to the end of shift
Store rules
Frequently Asked Questions
★Grooming policy
★Dress code and grooming standards
★Grooming policy for male staff
★Customer service basics
★Greetings and phrases to use
★Facial expression
★How to bow
Sales floor
Preparation for opening
Tasks at store closing
Cleaning
Product display
Working with equipment and vendors
Cashier
Preparation of cash register at store opening
Calculating sales at store closing
Maintenance
Credit sales
Return/exchange/correction processing
Using each key
Service counter
Information/Reception
Gift wrapping
Gift card
Receiving parcels
Placing orders
Issuing receipts
Product management
Receiving deliveries
Selling price change
Product transfers and deliveries
Glossary
A~Sa
Ta~Ha
Ma~Wa
A~Z
Troubleshooting
Injury or accident
How to respond in the case of an earthquake
How to respond in the case of a fire
How to respond in the case of a power outage
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